While chat is increasingly popular, the mainstay of Everclear is a phone session between advisor and client, so it’s important for you to understand how our phone system works. Below are a few pointers that will ensure your success.
Receiving a Call: When you're accepting calls, we'll call you when a client initiates a phone session. If you have Caller ID, our number should show as learn more) will pop up on your screen.. In order to receive calls from Everclear, please be sure to allow "unknown caller" calls to come through. This may mean that you have to disable call blocking features, such as the "Silence Unknown Callers" option, in your mobile phone. If Everclear is in an active tab on your desktop or laptop browser, the Call Monitor (
Answering the Call: After you've answered your phone, press 1 to accept the call or 3 to decline. Note: if you do not answer or if you decline a call, your status will automatically change to "Unavailable." For more information on managing your availability, check out the "Managing Availability & Notifications" article.
Then we'll tell you if the client is seeking a psychic or empath session and the rate for the call. Please see "Interpreting Call Prompts" for a detailed explanation of the possible announcements you may hear.
During Your Call: When your client is running out of money during a call, we'll let you know by playing the Recharge Alert. The Recharge Alert announces "One minute remaining" and lets you and your client know that the client is 60 seconds away from running out of money in their Everclear balance. Once those last 60 seconds are up, the client will be prompted to add to their Everclear balance (or "recharge") in order to continue with the call. If your client does not recharge, the call will end.
After Your Call: We'll let you know how long the call was and how much you've earned. You can also review the call's details by going to Transaction Details.